The short version
- · Unopened packs: refundable in Sparks at the price paid, at our discretion, via support.
- · Opened packs: final — but every card can be sold back instantly for Sparks at 85% of market.
- · Marketplace singles and resolved Evolves are final — a lost Evolve stake is gone and is not refundable.
- · Cancelled shipments and declined redemptions: refunded in full, including fees.
The summary is a courtesy; the full text below is what governs.
1. Unopened packs
A pack's contents do not exist until it is opened, so an unopened pack can be returned like any sealed product. Contact support to request a refund of unopened packs at the price you paid, credited back in Sparks. Refunds are granted at our discretion and may be limited where we see abuse (for example, refund-and-rebuy patterns around price changes).
2. Opened packs
Once a pack is opened its cards are yours and the sale is final. Every card can be sold back to us instantly for Sparks at the published rate (a flat 85% of live market value), so you are never stuck holding anything.
3. Shipments and code redemptions
If we accept a card shipment and cannot source your card within the SLA, the shipment is cancelled and you receive 100% of the card's live market value in Sparks — with no cap — plus the per-card shipping fee you paid back. Code redemptions declined at review are refunded in full, including processing fees. Sparks purchases are refundable to the original payment method only for Sparks not yet spent, at our discretion or where the law requires.
4. Marketplace singles and Evolve
Marketplace single purchases are final at the moment of purchase and are not refundable, though the card you bought can be sold back or shipped like any vaulted card. Evolve (Terms §1d) is likewise final once it resolves: a resolved Evolve cannot be reversed or refunded, and when an Evolve resolves against you the staked card is permanently consumed and returns nothing — a lost stake is not eligible for any refund, credit, or replacement. Because Evolve results are fixed by a public drand randomness beacon and are provably fair, an unfavorable outcome is not an error and is not grounds for a refund.