The legal stuff, in plain sight
Every policy that governs PackLab, each with a plain-English summary up top and the full text underneath. These drafts are pending attorney review before launch.
Terms of Service
updated 2026-07-09- · You're buying real trading cards at published odds — every pack contains cards with real market value, and every box's contents are locked and provable before the first rip.
- · Everything on the site runs on Sparks (⚡), our store credits — 100 Sparks per dollar. Sparks have no cash value, can't be withdrawn or exchanged for cash, and can't be sent to other users. Value leaves the shop exactly one way: having your cards shipped to you. There is no cash-out, and none is planned.
- · Every card you pull can be sold back instantly for Sparks at a flat 85% of market, shipped home from ⚡299 (⚡499 for cards worth ⚡1,000 and up; 10% off each when shipping 3 or more together), or kept in your vault.
Privacy Policy
updated 2026-07-04- · We collect what we need to run the shop: account email, transactions, address when you ship, and basic device data.
- · We never sell your data.
- · You can access, correct, delete, and export your data, and we honor Global Privacy Control signals.
Fairness & Odds Disclosure
updated 2026-07-09- · Every box's complete contents are locked by a published SHA-256 fingerprint before its first pack is ripped.
- · The shuffle uses a public drand randomness beacon that didn't exist when the box was sealed.
- · When a box completes, everything is published and your browser can re-verify it.
Age & Eligibility Policy
updated 2026-07-04- · 18+ only, certified at signup and verified at redemption.
- · Available in all fifty U.S. states and D.C.; not offered where prohibited by law or in U.S.-sanctioned countries.
Refund & Cancellation Policy
updated 2026-07-09- · Unopened packs: refundable in Sparks at the price paid, at our discretion, via support.
- · Opened packs: final — but every card can be sold back instantly for Sparks at 85% of market.
- · Marketplace singles and resolved Evolves are final — a lost Evolve stake is gone and is not refundable.
Responsible Play
updated 2026-07-09- · Set personal limits, see your full history, take a break, or self-exclude.
- · Everything in your vault converts back to Sparks at any time — and any card can be shipped home.
- · Evolve is optional and carries real downside: a lost stake means the card is gone.
IP & DMCA
updated 2026-07-04- · We sell real Pokémon cards; card images identify the actual products for sale.
- · We are not affiliated with Nintendo, Creatures, GAME FREAK, or The Pokémon Company.
- · Our pack art, card back, and branding are our own.
Questions about any of these? Write to support@packlab.gg. A person answers.